Privacy Policy | Rent Cars Kigali

Your privacy matters. At Rent Cars Kigali (carrentalinkigali.com, referred to as "we", "us", or "our"), we respect your personal data and are committed to protecting it. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, make a reservation, or contact us for car rental services in Rwanda.

1. Information we collect

To provide you with reliable car rental services — including self-drive, chauffeur-driven, airport delivery, and vehicle booking — we may collect the following information:

Personal identifiers: Full name, phone number (including WhatsApp), email address, and driving licence details.
Booking & trip details: Rental dates, pick-up/drop-off locations (Kigali, KGL Airport, Musanze, etc.), vehicle preferences (RAV4, Land Cruiser V8, economy sedan).
Payment & deposit info: Rental deposit records and transaction confirmation (we do NOT store full credit card details on our servers).
Technical data: IP address, browser type, and cookies that improve site navigation and analytics.

2. How we use your information

We use collected data strictly for operational and legal purposes:

✅ Process reservations, confirm availability, and manage vehicle delivery (especially at Kigali International Airport).
✅ Communicate with you via WhatsApp, SMS, or email regarding booking status, rental modifications, and local driving tips.
✅ Improve our fleet management and customer support for tours like gorilla trekking, Akagera safari, or Lake Kivu trips.
✅ Comply with local Rwandan regulations and vehicle rental legal requirements.
✅ Detect fraud, secure payments, and handle deposit refunds after vehicle inspection.

            📌 Rwanda-specific note: We may share your identification details (driving licence & passport number) with local authorities if required by law for traffic infringements or vehicle incidents. This is standard for all registered car rental providers in Kigali.
        

3. Cookies & similar technologies

Our website uses essential cookies (for functionality, security and consent preferences) and optional analytical cookies (to understand traffic). You can manage cookie settings anytime via our cookie banner.
We DO NOT sell personal data to third parties or use deceptive cookie practices.

4. How we share your data

We never rent or sell your personal information. However, limited sharing occurs only for legitimate business operations:

🔹 Service providers: Payment processors, CRM tools, and booking management software (all GDPR & local privacy compliant).
🔹 Legal obligations: If required by Rwandan authorities, courts, or for the prevention of crime.
🔹 Business transfers: In case of merger or acquisition (you’ll be notified beforehand).

5. Data security & retention

We implement industry-standard security measures (SSL encryption, access controls, secure hosting). Your rental data is retained for 3 years after the last interaction, as required for accounting and insurance purposes. You may request deletion of your non-essential data by contacting our support WhatsApp. However, we must retain certain transactional records for legal liability reasons.

6. Your rights (Access, correction & deletion)

If you are a client booking cars in Kigali, you have the right to:

✅ Access the personal data we hold about you.
✅ Request correction of incorrect information (e.g., phone number or driving licence number).
✅ Ask for deletion of data that is no longer necessary for rental purposes.
✅ Withdraw consent for marketing communications at any time.

To exercise any right, contact us via WhatsApp: +250 788 362 035 or email: privacy@carrentalinkigali.com. We’ll respond within 15 business days.

7. Third-party links and external platforms

Our website may contain links to travel blogs, accommodation partners, or payment gateways. This Privacy Policy does NOT apply to those external services. We encourage you to review their policies before sharing data.

8. Children’s privacy

Our services are for car rental customers aged 18+ only. We do not knowingly collect data from individuals under 18. If we become aware, we will promptly delete that information.

9. Changes to this privacy policy

We may update this page occasionally (e.g., due to new regulations or services). The "Last updated" date at the top indicates the latest version. Significant changes will be notified via a banner on our website or WhatsApp.

📞 Need help or have privacy concerns? Our local team in Kigali is ready to assist. Reach out via WhatsApp +250 788 362 035 or walk into our office near KN 4 Ave.